Refund policy
Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in our Terms and Conditions or Returns Policy limits or excludes these statutory guarantees.
Refund Method
Where a refund is approved by The High Club, the refund will only be processed back to the original payment method used to place the order.
Refunds cannot be:
- Redirected to an alternative bank account or payment method
- Converted to cash payments unless otherwise required by law
Refund processing timeframes may vary depending on the original payment provider or financial institution.
Refunds will only be processed once the garments have been returned to and received by The High Club's agent warehouse, unless otherwise agreed in writing.
Commitment to Quality
We are dedicated to delivering high-quality prints and strive for excellence in every product we produce. If you are dissatisfied with your purchase, please review the instructions below.
Change of Mind Returns
As these are custom made products, we do not offer refunds, returns or replacements for change of mind or wrong size and colour. Please choose carefully before placing your order and check the selected order is correct.
Faulty, Damaged, or Incorrectly Printed Items
If your item is faulty, damaged upon arrival, has a print error that is our fault, or was delivered in a different size or colour to the order placed, you are entitled to a remedy under the ACL. Please contact us within 14 days of receiving your order.
How to initiate a Return, Refund or Replacement
To initiate a return, please email The High Club at info@thehighclub.com.au requesting an RMA (Return Merchandise Authorisation) and provide the following information so we can arrange:
- Your first and last name
- Order number
- Date of purchase
- Which garment(s) you wish to return
- A brief description of the fault or print error
- Photographs of the garment
- Quantity of products affected
- Advise if you would prefer a refund or replacement
Our team will review your RMA request and contact you to discuss available options. Please note that failure to provide sufficient information as requested above may delay or void the claim assessment.
What Cannot Be Returned, Refunded or Replaced (Change of Mind)
Returns, refunds or replacements are not provided for:
- Change of mind
- Incorrect garment size or colour selections made by the customer - it is your responsibility to check the sizing and colour. Each product will state the size of the garment.
- Colour variations between screen display and printed product
- Minor print placement variations within industry tolerances
- Customer dissatisfaction with garment style, fit, fabric preference, or product expectations
- Shipping carrier, courier or delivery delays beyond our control
- Supplier stock delays or substitutions
- Incorrect shipping addresses provided at checkout
- Incorrect size ordered by customer
Please note: Sizing measurements may vary by +/- 2.5cm; deviations beyond this tolerance are considered faulty. Print dimensions and placement are accurate within +/- 2–3cm; exceeding this is considered faulty.
Shipping Costs for Returns
Where a return is due to a fault on our part, we will cover or reimburse reasonable return shipping costs in accordance with ACL obligations. Where a return is not due to our fault, the customer is responsible for return shipping fees.
For returns due to faulty goods, delivery fees paid will be assessed on a case-by-case basis in accordance with the ACL. Refunds will be issued to the original payment method.
Important Notes
- All garments must be returned to The High Club before a replacement or refund is issued.
- Customers must return garments within 14 days of The High Club approving the RMA request.
- Products must be returned in original condition and products must not be worn, washed, or altered.
- The High Club reserves the right to reject returned items that do not meet return conditions.
Processing Time
The High Club may require up to ten (10) business days to assess and process any claim after all required information has been received.
Replacement production lead times commence only after claim approval and receipt of returned garments where applicable.
Approved refunds will be processed to the original payment method only and may take additional time to appear depending on the payment provider. The High Club will require up to 10 working days to process your refund once the RMA and ordered products are returned to our agents warehouse.